GoRide Health, Powered by Ford Motor Company
GoRide Health is an accessible mobility service solving some of healthcare’s most pressing challenges. In early 2017, Ford Motor Company hired me onto a startup team as a subject matter expert to launch a pilot serving aging and disabled people in the Dearborn-Detroit area. Two years later, GoRide has become a fully-funded business and operates a fleet of over 30 vehicles while expanding into other cities in the country while diversifying offered services.
As the Customer Experience lead from the company’s inception, I was responsible for introducing and orienting the team to the Aging and Disability Community and injecting my expertise into every part our complex operating system and technology products. We operate and manage our fleet with software and dynamic routing algorithms we built in house which allows us to customize our products to provide high touch, meaningful service.